Facebook might now be facing a grim reality after a latest survey by the American Customer Satisfaction Index (ACSI), which revealed that Facebook users are not satisfied with the happenings at the social network lately. More worrisome for Facebook is the fact that while its customer satisfaction is plummeting downwards, its rival network, Google Plus, is catching up fast! Not only that, other social networks like Twitter and LinkedIn have overtaken it as well with respect to customer satisfaction. To make matters worse, Facebook hasn't made much of a mark ever since its IPO and its first quarterly earnings as a public company. So what does this mean? Has Google Plus finally found the opening it has been looking for, or has Facebook yet to see the worst?
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